Cancellation & Refund Policy

This policy explains when you can cancel, and when money comes back. It forms part of our Terms of Service. Two different things are covered, and the rules differ for each:

(A) Your FleetWorks subscription — software you pay us for.
(B) Workshop and service bookings — work performed by independent Partner workshops.

A. FleetWorks subscription

Free trial

The free trial costs nothing and requires no payment to start. You may stop at any time during the trial and nothing will be charged. A trial converts to a paid plan only if you actively choose to subscribe.

Cancelling a paid plan

You may cancel at any time from your account settings or by emailing admin@fleetworks.in. Cancellation stops the next renewal. Your plan stays active until the end of the period you have already paid for, and you keep full access until then.

Refunds on subscriptions

New subscriptions — 7 days. If you cancel within 7 days of your first paid charge and you have not used the Platform substantially in that period, we will refund that charge in full.

After 7 days. Monthly plans are not refunded for the remainder of the current month; cancellation takes effect at the next renewal. For annual plans cancelled mid-term, we refund the unused whole months on a pro-rata basis, less any discount you received for paying annually.

Where we are at fault. If the Platform is unavailable for a prolonged period due to a failure on our side, or a feature you specifically paid for does not work as described and we cannot fix it in reasonable time, we will refund a fair proportion of your fee, or extend your subscription by the affected period — your choice.

Duplicate or incorrect charges are refunded in full, always.

B. Workshop & service bookings

FleetWorks is an intermediary for these services. The work is performed by an independent Partner, and the service contract is between you and that Partner — so cancellation and refunds depend partly on what has already been done.

Cancelling a booking

Free of charge if you cancel before the Partner has been dispatched, or before work or parts procurement has begun. Booking requests themselves are always free — you are never charged simply for asking for a quote.

Charges may apply where a Partner has already travelled to you (a call-out or towing charge), where parts have been specially ordered for your vehicle, or where work has already started. In those cases you pay for what was actually done or committed, and nothing more.

Breakdown, towing and roadside jobs are dispatched immediately by their nature, so a call-out charge may apply once the Partner is on the way.

If the work is not right

Tell us within 7 days of the job, or within the warranty period offered on that job, whichever is longer. We will take it up with the Partner on your behalf and pursue, in order: rectification of the work at no further cost to you; re-doing the job through the same or another Partner; or a refund of the amount paid for the defective portion.

Keep the invoice and, where possible, photographs. They make a claim far easier to resolve.

Low-price guarantee

Where a low-price guarantee applies to your job and you find a genuine, comparable written quote for the same work and same part quality nearby, tell us within 7 days of the invoice. Subject to the published terms of that guarantee, we will match the difference or refund it.

Parts

Parts fitted to your vehicle cannot generally be returned once used. Defective parts are handled under the applicable manufacturer or Partner warranty, and we will help you pursue that claim.

Insurance premiums

FleetWorks does not collect insurance premiums and does not issue insurance refunds. Any cancellation or refund of an insurance policy is governed by the policy wording and by the insurer's own rules, and must be taken up with the insurer. Where we introduced you to that insurer, we will help you make contact.

How to request a cancellation or refund

Email admin@fleetworks.in or call +91 94449 60009 with your booking reference or registered mobile number, and what you would like to happen.

Our timelines. We acknowledge within 48 hours. We decide within 7 working days. Approved refunds are initiated within 7 working days of approval and are returned by the original payment method. Your bank or card issuer may take a further 5–10 working days to credit it.

If you are not satisfied

Escalate to our Grievance Officer, who will acknowledge within 48 hours and endeavour to resolve within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020:

Email: grievance@fleetworks.in
Phone: +91 94449 60009

Nothing in this policy limits your rights under the Consumer Protection Act, 2019.